Help / FAQs

F.A.Q.'s Available on This Page:

Registration and Login Procedures F.A.Q.'s
Managing Pop-Up Blockers and Firewall Issues
Managing Internet Cookies

Registration and Login Procedures F.A.Q.'s

Why do I have to register?
Every user must register. This registration process enables our educational vendor to provide you with ongoing support for both CE and Professional Skills courses, as well as file any necessary CE credits.
How do I register for online courseware program?
Before you can take one of the online courses or have bundled courses assigned to you, you must complete a brief, one-time registration form. You can complete the registration form at any time by visiting My Coursework page. If you haven't already registered, you'll be able to do so after selecting a course to take. At that time you will asked to the "Sign In for Courses”. There you can either register or login if you have already registered.

Managing Pop-up Blockers and Firewall Issues

I click on a link/button and nothing happens - why?

Your computer may have a pop-up blocker program or firewall that prevents pop-up messages. The Learning Center uses pop-up messages to communicate information or additional screens. Your computer's settings need to be set to accept pop-ups by using one of the following:

Internet Explorer:

If you have administration rights to your computer, you will have the capability to assign a web site to a security zone by following the steps below:
1. In Internet Exporer, on the Tools menu, click Internet Options.
2. Click on the Security tab, and then a Security Zone: Local intranet zone, Trusted sites zone, or Restricted sites zone.
3. Click on the Sites button.
4. If Local intranet is selected, click on Advanced.
5. In the "Add this Web site to the zone:" text box, type the internet address for the web site that is be added to this zone, and then click Add. (http://fiserv.maplelearn.com)
Google Pop-up Blocker:
- The pop-up blocker in the Toolbar Options menu prevents a new windows from automatically opening when you visit a website. Often times, this opens a new windows displaying advertising that can interfere with your ability to see the content on the page you're trying to read.
  When the pop-up blocker intercepts an incoming ad, your cursor changes briefly to look like this: .
  
  The pop-up blocker button displays this icon: along with a count of the number of pop-ups blocked since the last Toolbar installation.
- To let a pop-up through on a one-time basis, press and hold the CTRL key as you click on a link to navigate to a new page.
- Sometimes sites communicate useful information via pop-up windows. The pop-up blocker can be instructed to remember these sites so pop-up windows are allowed to launch. This information is stored on your computer in what's known as a "whitelist" (as opposed to a "blacklist" ). The pop-up blocker uses the whitelist to turn itself off when you visit sites whose pop-ups you don't mind viewing.
- As you find sites that have pop-ups you want to see, click the pop-up blocker button to add that site to your whitelist. (The whitelist is never actually displayed.) Repeat this process as you find websites where you want to see pop-ups.
- If you'd like to remove a site from the pop-up blocker whitelist, simply visit that page and click the pop-up blocker button. The button text will change from "Site popups allowed" to the count of your blocked ads. This indicates that the pop-up blocker has been re-activated on this site.
- To set the pop-up blocker count back to zero, hold down the 'Shift' and 'Alt' keys while clicking on the pop-up blocker button. You can also hide the pop-up count entirely by opening the Options window, selecting the More tab, and checking the box next to the setting "Hide popup blocker count."
- To completely disable the pop-up blocker, open the Toolbar Options window and clear the checkbox next to pop-up blocker in the Accessories section.
- The pop-up blocker is available only for Internet Explorer version 5.5 and later.
Yahoo and AOL:

The Advanced Searchbar Pop-Up Blocker is turned on by default.

You can turn it off and on again by simply clicking on the Pop-Up Blocker button on the Searchbar.

The button will turn green indicating that all your web pop-ups will be blocked.

It will also provide a counter that indicates the number of pop-ups the Advanced Searchbar has blocked to date.
EarthLink:

Click the ON/OFF button to turn Pop-Up Blocker on or off. When on, the button is green. When off, the button is red.
MSN:

Turn the Pop-up Guard on and off by clicking its button on the MSN Toolbar. When the button label reads Pop-ups Blocked, the Pop-up Guard is turned on and most pop-up windows are blocked. The number of pop-up windows that have been blocked is shown in parentheses on the button.

When the button label reads Pop-ups Allowed, the Pop-up Guard is turned off, allowing all pop-up windows to appear .
Windows XP:

The Pop-up Blocker may be turned on/off in the following ways:
- When you are prompted
- On the Tools menu
- From Internet Options
To turn on/off the Pop-up Blocker on the Tools menu, follow these steps:
1. Click Start, point to All Programs, and then click Internet Explorer.
2. On the Tools menu, point to Pop-up Blocker, and then click Turn On Pop-up Blocker.
Firewall Issues:

If you are unable to view the stream and Popup blocker is turned off, a firewall Issue may be present. You are advised to contact your IT administrator for further trouble-shooting.

Managing Internet Cookies

I am receiving a message that my computer is not accepting cookies - what do I do?

Launch Internet Explorer directly from your desktop or from the Start Menu.
From your desktop, click on the Internet Explorer shortcut on your desktop.

To use the Start Menu, use the following steps:
- Click on Start (bottom left hand corner of your desktop)
- From the Start menu, select Programs
- From the Programs menu, select Internet Explorer
Update your internet options to allow cookies by selecting Tools from the main Internet Explorer menu. From the Tools menu, select Internet Options. Next, the Internet Options window will appear.
Perform the following steps to correctly set up cookis acceptance settings.
- Select the Privacy tab from the Internet Options window.
- From the Privacy tab, click on the Advance button (toward the middle part of this window).
- From the Advance Privacy Settings window, make sure the Override automatic cookie handling check box is selected.
- Under First-Party Cookies, select the Accept radio button.
- Under Third-Party Cookies, select the Accept radio button.
- To save these settings - Click on OK on the Advance Privacy Settings window AND click on OK on the Internet Options window.